Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, standard delivery within the United States takes 3–7 business days via USPS or UPS Priority. Orders placed after 12:00 PM (EST) on Fridays begin processing the following Monday.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders with no minimum purchase required.
How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. Please allow 24–48 hours after shipment for tracking information to appear in the carrier's system. You can also visit our Track Order page and enter your order number and email address.
What is your return policy?
We accept return requests within 14 calendar days of confirmed delivery. The bag must be completely unused, uncarried, and in its original condition with all tags, dust bag, and packaging intact. See our full Return Policy for complete details.
How do I start a return?
Email us at shop@ardele.net within 14 days of delivery. Include your order number, the email address used for the order, your reason for the return, and photographs of the bag and all packaging. We will review your request and send return instructions if approved.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.
What are Ardele bags made from?
Each Ardele bag features a premium structured exterior, quality metal hardware, reinforced stitching at all stress points, and a clean organized lining. Full material details for each style are listed on the individual product page.
Will the colors look exactly like the photos?
We work hard to represent colors accurately in our product photography. However, slight variations may occur depending on your screen's brightness and color calibration. If you have questions about a specific color before purchasing, contact us at shop@ardele.net.
How do I care for my Ardele bag?
To keep your bag looking its best, avoid prolonged exposure to direct sunlight, rain, or moisture. Store it in the included dust bag when not in use. Clean surface marks gently with a soft, dry cloth. Avoid contact with sharp objects, rough surfaces, or harsh chemicals.
What if my bag arrives damaged or defective?
If your order arrives with visible shipping damage, a cosmetic defect, or is incorrect, contact us at shop@ardele.net within 48 hours of delivery and include photographs. We will review the claim and arrange a replacement, exchange, or refund as appropriate.
Frequently Asked Questions
We sell women’s handbags made from quality PU leather, including shoulder bags, underarm bags, and baguette-style purses. All bags are designed for everyday versatility.
Our bags are made from PU leather with a polyester lining. PU leather offers a stylish look and is easy to clean and maintain.
Yes. Once your order is shipped, you will receive a tracking number via email. You can also use our Track Order page to check your shipment status.
We offer multiple colors. Available options for each bag are shown on the product page. Current options include Black, Coffee, Dark Red, Brown, Khaki, and Red.
We stand behind the quality of our products. If you receive a defective item, please contact us at shop@ardele.net and we will make it right.
Clean the exterior gently with a soft, damp cloth. Avoid prolonged exposure to direct sunlight or moisture. Store in a cool, dry place when not in use.
Orders are shipped from our U.S. fulfillment center. For full details, see our Shipping Policy page.
Please see our Shipping Policy page for current delivery timeframes and shipping options.
For current shipping rates and free shipping thresholds, please visit our Shipping Policy page.
Yes. Once your order ships, you will receive a tracking number by email. You can also visit our Track Order page at any time.
Yes. If you are not satisfied with your purchase, you may request a return in accordance with our Return Policy.
Please contact us at shop@ardele.net or call +1 (949) 993-5130 to initiate a return request.
Refunds are processed after the returned item is received and inspected. The refund will be issued to your original payment method. For full details, please review our Return Policy page.
We accept all major credit cards and other secure payment methods available at checkout.
We are here to help.
📧 Email: shop@ardele.net
📞 Phone: +1 (949) 993-5130
💬 Chat with us via WhatsApp
Yes, you can reach us via WhatsApp:
💬 Chat with us via WhatsApp
For faster assistance, please include your order number when reaching out.